“I joined the business in January 2014 as an Account Manager to work on national retail accounts, which was a role that I enjoyed enormously. It was a real challenge to meet the high demands of the client, particularly from a cleaning and customer service perspective, and this required lots of training for the onsite teams, notwithstanding the added pressure of regular Mystery Shopper visits.
In 2017, I went on maternity leave to have my first child and on returning to the business, I discussed with my Director the possibility of taking on a role, which took into account my change of circumstances.
As Account Manager for a national retail business, it was essential to travel regularly around the country. Indeed, I don’t think I could do my job to the best of my ability without spending time with my teams at numerous centres literally stretching across the four corners of the UK. However, as a new mother I obviously wanted to reduce the amount of time I spent on the road and the business was really good at accommodating this, and as a result I moved to another role much closer to home.
My current role within the Pharmaceutical industry is completely different to customer-focussed retail, which is great for me as I’m the kind of person who isn’t afraid of new challenges. At the start of my career in a graduate programme I was told ‘if you’re going to do your best, then it is best try everything’ and I have always remembered this advice.
A key part of my role is relationship building with the client and ensuring that we continue to operate in a real partnership, while hitting KPIs and keeping the team engaged. The best part of my job is overcoming a challenge, whether that be big or small, and it is through finding a resolution to an issue that gives me real satisfaction in my job.”